[quoting Shaw, 3 Apr 96] You have referred to "conceptual framework," "rich, functional conceptual structure," and "internal representations" in your discussion of your views on instruction...
How do these relate to the "mental models" that you discuss in earlier work? I'm curious about the reason why you do not use that term in the current exercise.
Without wishing to step on Don Norman's toes here, its probably of some value to point out that Doris almost answers her own question: the terms she has highlighted as used by Don, are generally, alternative descriptors (albeit less precise) for "mental models" (or at least the mental models of Johnson-Laird's characterization).